Support

Questions about your collection, a subscription, or anything else about Rackhouse — we read every email.

A few things that are usually fastest to resolve directly in the app:

Subscription or billing: manage or cancel any time in your iPhone's Settings → your Apple ID → Subscriptions. Use "Restore Purchases" on the paywall or in Settings if a purchase isn't showing up.
Account deletion: Settings → Delete Account, inside the app.
A scan that got it wrong: tell us the brand and expression you expected and, if you can, send the photo — it helps us improve label recognition. Scans suggest only the brand and expression; record batch, store pick, proof, or age in the variant or notes.
AI recognition: turn it on or off any time in Settings. You can always add bottles manually.

For anything else, including privacy requests, see our Privacy Policy and Terms of Service.